In case you haven’t noticed, PW Software was unreachable for a good part of last week and this week. The reason? Well, here’s what my host had on the front page of their website:
Dear GlobeDomain Clients,
At 12:31AM Titanium server suffered a drive failure on our primary SCSI drive. Upon failure we decided to replace all components of the server including the RAM, CPU, motherboard, and chassis. We also installed the very latest Operating System: RedHat/CentOS Enterprise Linux 5.0. This was done to avoid downtime for years down the road, as those upgrades will not have to be performed again for several years to come.
Rest assured our engineers are working as fast as possible to restore functionality to the servers. ETA is approximately 5 hours from now for full account restoration.
We are very sorry for the downtime and troubles this is causing for our clients, and we have been working through the night to get Titanium up and running again.
As a compensation to our clients, we will be giving any clients, on request, a free upgrade to the next higher plan, free of charge.
Again, we apologize for the issues today, and service should be restored shortly.
The current time is 11:21AM CST.
6:20PM CST Update: Account Restoration taking longer than we anticipated. ETA 4 hours.
6:40PM CST Update: Users a - b are restored
10:49PM CST Update: Users through d are restored
4:51AM CSt Update: Users through g are restored
10:00PM CSt Update: Users through n are restored
Due to the delay in restoring your accounts, accounts m - z will receive 2 free upgrades.
Best Regards,
GlobeDomain Team
Annnnnd, my first and last name both fall in the M-Z category. Can’t wait to see what my free upgrades will be, hehehe.